At www.neonpulse.shop, we are dedicated to enhancing your modern lifestyle through thoughtful design and reliable service. Our shipping process reflects our commitment to comfort, practicality, and aesthetic sensibility—ensuring that every product arrives with the care and quality that defines our brand.
Each order is carefully prepared to uphold our standards of quality and presentation. We process orders within 3–5 business days after payment confirmation, allowing time for meticulous inspection and packaging. During peak seasons or special promotions, processing may extend to 5–7 business days to ensure every item meets our exacting criteria. You will receive email updates at key stages, including notifications should any delays arise beyond our standard processing window.
Once your order departs our facility, domestic shipments within the United States typically take 7–14 business days via standard delivery. International orders to regions such as Canada, the UK, EU nations, Australia, Japan, and select Middle Eastern countries generally require 14–21 business days. These extended timeframes account for customs procedures and our partnership with carriers who prioritize the safe handling of thoughtfully designed products. Available shipping destinations are displayed during checkout based on our current logistics capabilities.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Domestic Orders: 7–14 business days
International Orders: 14–21 business days
Shipping Fee: US$0 (no hidden costs).
Shipping Method: All orders are shipped via our standard shipping service.
Processing Time: Orders are processed within 3–5 business days.
Delivery Time: Standard delivery takes approximately 7–15 business days, depending on the destination.
Coverage: Free shipping applies to all regions we currently ship to.
A shipping confirmation email with tracking details will be sent once your order is dispatched.
Every order qualifies—enjoy shopping with absolutely no shipping charges.
For international shipments, orders destined for the EU, UK, or Australia with a value exceeding $300 include prepaid VAT/GST. Customers in other regions are responsible for any applicable duties, taxes, or customs fees. Unclaimed parcels are subject to a $5 restocking fee and a $10 return shipping charge. We advise checking with your local customs authority before placing orders for higher-value items to ensure a smooth delivery experience.
To ensure secure receipt, an adult signature is required for all deliveries. We make up to three delivery attempts before items are returned to our facility. Reshipment fees apply: $15 for domestic and $40 for international orders. For security and reliability, we do not deliver to parcel lockers or freight forwarding addresses.
Upon dispatch, you will receive a real-time tracking link via email. Our support team at [email protected] is available to provide personalized assistance, including updates on shipment status and guidance on international customs clearance, helping you stay informed every step of the way.
Custom or made-to-order items may require 21–28 business days for production before shipping begins. Please note that shipments are paused during our annual holiday closure from December 24 to January 2. In cases of severe weather or unforeseen events, orders are held securely at our partner hubs until conditions permit safe resumption of transit.
