Our thoughtfully curated collections feature limited quantities to ensure each piece maintains its distinctive character and quality. Should an item become unavailable after your purchase, we will notify you within 3 business days with these carefully considered options: (1) priority access to our upcoming collection featuring complementary designs that enhance daily living, (2) a full refund processed within 5 business days, or (3) store credit with 15% bonus value for your next purchase. This approach reflects our dedication to creating meaningful products rather than mass-produced items, while ensuring your complete satisfaction with our brand's commitment to elevating everyday experiences.
All prices are displayed in USD and final at checkout. We maintain transparent pricing that reflects the superior materials, thoughtful design, and quality craftsmanship inherent in every product. In rare instances of significant pricing discrepancies, we reserve the right to cancel orders and will notify you within 3 business days. For any inconvenience caused by canceled orders, we offer a 20% discount code as a gesture of goodwill, maintaining our brand's integrity and your trust in our commitment to fair and honest business practices that enhance your shopping experience.
Each order receives meticulous attention through quality inspection and protective packaging designed to preserve the integrity of your items. Standard processing requires 3-5 business days, extending to 5-7 business days during peak seasons and special collection launches. You will receive comprehensive tracking information via email once your package ships. For custom or handcrafted items requiring additional care and attention, extended processing timelines will be clearly communicated during checkout, ensuring your expectations align with our commitment to delivering products that truly enhance your lifestyle.
We partner with premium shipping carriers to ensure your carefully selected items arrive in perfect condition, ready to integrate seamlessly into your modern lifestyle. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days. All international packages include comprehensive prepaid customs documentation with accurate product valuations to prevent unnecessary delays - an essential consideration for our global community of customers who value both form and function in their daily lives.
We accept returns within 30 days of delivery for store credit or exchange, providing ample time to ensure your purchase meets your lifestyle needs. Items must be in original, unused condition with all tags attached and packaging intact. Return processing may require 12 business days after we receive your package, as each returned item undergoes thorough inspection to maintain our quality standards. Final sale items (clearly marked during purchase) are excluded from returns to preserve the exclusive nature of certain collections, reflecting our brand's dedication to offering unique solutions for modern living.
All visual and design elements, including product photography, lifestyle imagery, design concepts, and brand aesthetics are protected intellectual property. Unauthorized commercial use, including reproduction of our designs or misuse of brand assets for third-party purposes, is strictly prohibited. We actively monitor and enforce these rights to preserve the distinctive visual language and design philosophy that defines our brand's approach to creating products that balance comfort, utility, and beauty in everyday life.
Our dedicated customer experience team is available via email at [email protected] for any inquiries regarding our products or services. Response time typically falls within 3 business days, potentially extending to 5 days during high-volume periods. For urgent matters concerning existing orders, please include your order number in the subject line to facilitate prompt assistance. We value meaningful communication that reflects our brand's thoughtful approach to designing products that enhance your daily routine and contribute to an elevated quality of life.
