At NeonPulse, each order receives careful attention to ensure it meets our standards of comfort and aesthetic excellence. Our thoughtfully designed products undergo thorough quality verification before dispatch. Processing typically requires 3-5 business days to maintain our commitment to quality craftsmanship, extending beyond conventional retail timelines. During peak seasons, please allow 5-7 business days for order preparation. Order cancellations are accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your order advances into our fulfillment process and cannot be canceled, though our generous return window provides ample flexibility for modern lifestyle needs.
We proudly stand behind every NeonPulse creation designed to enhance daily living. You may return unworn items in original condition with tags attached within 21 days of delivery—significantly longer than industry standards to accommodate thoughtful decision-making. For exchanges, we provide 30 days to account for shipping considerations with our premium materials. Initiate returns through www.neonpulse.shop and select your preferred exchange option. Please note that final sale items designated "Non-Returnable" are excluded from this policy, maintaining the integrity of our curated collections.
To preserve the quality and aesthetic appeal of our products, all returns must meet specific criteria: (1) Exhibit no evidence of wear, fragrance, or cosmetic contact (2) Include complete original packaging with protective materials (3) Maintain attached security tags and documentation. Our quality team conducts comprehensive inspections upon receipt. Items not meeting these standards will be returned to you at your expense within 10 business days, accompanied by a detailed assessment report explaining the condition findings.
Refunds require 10 business days following our receipt and verification of returned items—this extended timeframe ensures meticulous quality assessment consistent with our brand values. The refunded amount excludes original shipping charges and any return shipping costs incurred. For payments processed through PayPal or credit cards, please allow an additional 3-5 banking days for the refund to reflect in your account, accounting for financial institution processing variations.
Customers are responsible for return shipping expenses unless the return results from our error (incorrect or damaged item shipment). We strongly recommend using insured, trackable shipping methods—NeonPulse cannot assume liability for return packages lost in transit. For exchange orders exceeding $300 in value, we provide prepaid shipping labels (with corresponding deduction from your refund if the label remains unused), supporting our commitment to practical luxury.
Report quality concerns within 7 days of delivery by emailing [email protected] with detailed photographs or video documentation. We will coordinate complimentary return shipping and prioritize replacement (subject to availability) or process a complete refund including original shipping costs. This exception to our standard policy demonstrates our dedication to delivering products that consistently enhance life quality through superior design and functionality.
Customized or personalized creations are considered final sale. For seasonal purchases made between November 15 and December 24, the return window extends through January 15 to accommodate gift-giving considerations. Specialty collections may have distinct policies—consult our customer service for clarification. NeonPulse reserves the right to decline returns from customers demonstrating excessive return patterns (exceeding 40% of orders), ensuring sustainable business practices that benefit our entire community.
For return authorization or policy inquiries, contact our Customer Experience Team at [email protected] (responses within 48 hours). Please include your order number and photographic evidence for damaged items. Visit www.neonpulse.shop for live chat assistance during standard business hours CET, where our team is dedicated to supporting your journey toward enhanced living through thoughtful design.
